Terms of Service

These Terms of Service are a binding agreement between you and the operator identified above for your access to and use of Vora, a Qadim Labs product. By creating an account, joining a workspace, starting a paid subscription, clicking to accept, or otherwise using the service, you agree to these terms. If you do not agree, do not use Vora.

"Service"means Vora's website, web application, recording studio, AI-assisted processing, editing, storage, support, billing, APIs, workers, and publishing features. "Workspace" means the account environment in which members collaborate. "Your Content" means media, text, instructions, brand materials, metadata, and other material submitted by or for you. "Output" means a transcript, clip, caption, render, suggestion, title, description, or other result generated through the Service. "User" means anyone accessing the Service through your account or Workspace.

An order form, enterprise agreement, data processing agreement, or other written agreement signed by the operator may add to these terms. It controls only to the extent it expressly conflicts. A purchase order or your standard terms do not bind Vora unless expressly accepted in a signed writing by an authorised representative of the operator.

If you access the Service on behalf of a company or other legal entity, you bind that entity, and "you" includes both you personally (for your representations) and the entity.

You must be at least 16. If you are under the age at which you can independently form a binding contract where you live, your parent or legal guardian must review and agree to these terms and supervise your use. Paid subscriptions must be purchased by someone legally able to authorise the payment.

If you use Vora for a company, client, or other organisation, you represent that you have authority to bind that organisation. In that case, the organisation is responsible for accounts and activity under its Workspace. You may not use Vora if law prohibits you from receiving the Service, including applicable trade, export-control, or sanctions restrictions.

We may refuse registration, reclaim usernames, or require additional verification where reasonably needed for security, fraud prevention, or legal compliance.

• Provide accurate, current registration and billing information and keep it updated.
• Protect credentials, devices, recovery methods, API keys (if any), and connected accounts. Do not share a personal login or let another person impersonate you.
• Promptly report suspected unauthorised access and take reasonable steps we request to secure the account.
• Use roles appropriately. Owners and administrators control members, settings, connections, retention, billing, and deletion and may be able to access, export, or remove Workspace Content and member activity.
• Ensure every invited member is eligible and authorised to access the Workspace and any confidential content within it.

You are responsible for activity through your account and for authorised members you invite, except to the extent the activity results solely from Vora's breach of these terms. An organisation may reclaim or manage an account associated with an email domain it controls where a separate agreement or verified administrative process permits.

Vora is not obliged to resolve internal disputes between Workspace members. If ownership is contested, we may freeze the Workspace, require court or written instructions, or follow the last verified owner's directions until the dispute is resolved.

Vora lets users record or upload media, create transcripts and AI-assisted edits, render clips, and send approved content to connected destinations. Features vary by plan, browser, device, region, provider availability, and deployment configuration. We may offer Free and paid plans with different limits.

Plans may limit source minutes, exports, storage duration, resolution, connected accounts, seats, processing priority, concurrent jobs, and other features. Allowances are measured as described in the product and normally reset at the start of each billing cycle; unused allowances do not roll over unless Vora expressly says otherwise. We may refuse, throttle, or queue work that exceeds a limit and may require an upgrade before continuing it.

Vora is a production workflow, not an archival, backup, evidence, or compliance-storage service. Source media is automatically removed at the end of the applicable plan's retention window, which currently ranges from 7 to 365 days. Download or separately back up anything you need to keep. Loss of content after a retention window, deletion, or Workspace purge is not a breach by Vora.

We may correct billing, entitlement, or usage-measurement errors, and may adjust allowances or invoices accordingly.

Paid subscriptions are billed in advance through Stripe at the price, currency, interval, and taxes shown at checkout. Current standard plans renew monthly unless checkout says otherwise. By starting a subscription, you authorise Stripe and Vora to charge the selected payment method at purchase and at each renewal until cancellation.

• Prices generally exclude taxes unless checkout says they are included. You are responsible for applicable sales, use, VAT, GST, or similar taxes other than taxes on Vora's income.
• You must keep payment details current. If payment fails, we may retry the charge, ask you to update payment, restrict paid features, move the Workspace to a free plan, or suspend access. You remain responsible for amounts already incurred.
• An upgrade may take effect immediately and may be charged on a prorated basis if Stripe shows that amount. A downgrade normally takes effect at the next renewal and may reduce limits or shorten future media retention; content that no longer fits the new plan may be deleted according to the new limits.
• We may change future prices or plan features with reasonable advance notice. The change applies no earlier than your next renewal after the stated effective date, unless you expressly accept an immediate change or applicable law requires otherwise.
• Promotional credits, trials, and discounts are discretionary, may be withdrawn, and have no cash value unless required by law.

Invoice history, payment methods, and subscription controls may be available in Stripe's customer portal. Bank, card-network, or foreign-exchange fees are charged by the relevant provider and are not controlled by Vora. Chargebacks filed without first contacting us may result in suspension pending investigation.

You can cancel a paid plan through the billing portal at any time. Unless checkout or applicable law says otherwise, cancellation takes effect at the end of the current paid billing period. Access to paid features continues until then, but plan-based storage limits and deletion schedules still apply.

Payments are non-refundable and we do not provide credits for partial periods, unused allowances, accidental use, dissatisfaction with AI Outputs, provider rejection of a publication, or a decision not to use the Service, except where applicable law requires a refund or Vora expressly agrees otherwise in writing. Cancellation of billing does not delete a Workspace; deletion must be requested separately.

If consumer law gives you a cooling-off or withdrawal right, that mandatory right remains unaffected. Where permitted, by asking Vora to begin digital services during a cooling-off period you request immediate performance and acknowledge that you may owe a proportionate amount for service already supplied or lose the withdrawal right once the service has been fully performed. Contact us promptly to exercise a mandatory right.

As between you and Vora, you retain ownership of Your Content. You grant the operator, its affiliates, and processors a worldwide, non-exclusive, royalty-free, limited licence to host, copy, transmit, extract, transcribe, analyse, modify, format, render, display to authorised users, create derivative technical copies, and send Your Content only as reasonably necessary to provide, secure, troubleshoot, and support the Service, comply with law, and carry out your instructions (including publish instructions). The licence lasts while the content is held and for limited backup, legal, security, and dispute-retention periods described in the Privacy Policy.

You represent and warrant that you own Your Content or have all rights, licences, notices, consents, releases, and legal bases needed for Vora and its processors to handle it as described. This includes rights relating to people, personal data, confidential information, performances, voices, music, footage, images, trademarks, logos, and any client or employer material. You remain solely responsible for Your Content and its use, including content submitted by someone using your Workspace.

Vora does not use Your Content to train Vora or third-party general-purpose public AI models. We may use aggregated or de-identified service information that does not identify a person, Workspace, source, or confidential content to operate, secure, and improve Vora.

You must not upload Content that creates legal risk for Vora. If we receive a complaint, legal notice, or credible report about Your Content, we may remove or restrict it, preserve evidence, and disclose information as required by law or these terms.

You—not Vora—decide what to record, upload, and publish. Recording and privacy laws vary by place and may require every participant's consent, a visible or audible notice, permission from a property or system owner, or special handling of children, employees, health information, education records, financial data, or confidential communications. Some jurisdictions are "two-party consent" jurisdictions for audio recording.

Before capture or upload, you must give all required notices and obtain all required permissions. Do not rely on a browser permission prompt as another person's consent. You must also respect workplace policies, venue rules, contractual confidentiality, and the data-protection and publicity rights of people appearing in content.

You are solely responsible for any claim arising from recording, monitoring, or publishing without required notice or consent. Vora provides tools; it does not supervise your capture sessions or verify that participants consented.

Transcripts, clips, titles, captions, descriptions, and visual analysis are generated probabilistically and may be incomplete, inaccurate, biased, offensive, defamatory if misused, or unsuitable. Outputs are proposals for your review, not facts and not professional, legal, medical, financial, safety, or compliance advice. You must review the source, facts, rights clearances, timing, disclosures, and platform compliance before using or publishing an Output.

Subject to these terms and to the extent the law permits ownership, Vora claims no ownership of Outputs generated specifically for you from Your Content. You are responsible for determining whether an Output can be protected or used and whether it infringes another person's rights. Similar or identical Outputs may be generated for other users, and Vora does not guarantee uniqueness, copyrightability, patentability, accuracy, reach, engagement, monetisation, brand safety, or platform acceptance.

You assume all risk arising from reliance on Outputs. If an Output reproduces third-party material present in Your Content (for example, music or trademarks in a recording), clearing those rights remains your responsibility.

You may authorise Vora to access a supported social or identity provider within the permissions shown by that provider — see the Privacy Policy's Connected platforms section for exactly what each integration can and cannot access. You are responsible for the connected account, its audience and privacy settings, and compliance with the provider's terms, developer rules, content policies, music rules, advertising disclosures, election or political advertising rules, and community standards.

Vora publishes only after an authorised user selects and confirms a destination. A schedule is an instruction to attempt delivery at the selected time—not a guarantee of publication. Provider review, API changes, quotas, token expiry, account restrictions, network failures, or regional rules may delay, alter, reject, or remove content. Check the destination after publishing.

You can disconnect a provider, but doing so does not delete content already sent there. Vora is not responsible for a provider's use, retention, suspension, demonetisation, ranking, recommendation, audience reach, or independent change to published content. Failed or partial publications are not grounds for a refund unless required by law.

You must not use or help anyone use Vora to:

• Break the law, evade sanctions, violate a court order, or facilitate fraud, phishing, scams, identity theft, money laundering, or other wrongdoing.
• Infringe intellectual property, privacy, publicity, data-protection, confidentiality, contractual, or other rights.
• Record or monitor a person without required notice or consent, or unlawfully collect, expose, or trade personal or sensitive data.
• Create, upload, or distribute child sexual abuse material, sexual exploitation, non-consensual intimate imagery, credible threats, targeted harassment, doxxing, or content that promotes serious violence or self-harm.
• Deceptively impersonate a person, falsify evidence, or distribute materially misleading synthetic or manipulated media without an appropriate disclosure where one is needed by law or platform rules.
• Upload malware or harmful code; probe, scan, disrupt, overload, or gain unauthorised access to the Service, another Workspace, or a provider.
• Bypass security, rate limits, plan limits, access controls, or payment; share access tokens; create accounts to evade enforcement; or interfere with logging or safety systems.
• Scrape or harvest the Service, use unapproved automated access, reverse engineer protected portions, or copy models, prompts, workflows, or product elements except where law expressly permits and that right cannot be waived.
• Resell, lease, white-label, sublicense, or provide the Service as a bureau for third parties unless a written agreement permits it.
• Use the Service in a way that creates an unreasonable load, storage cost, or security risk relative to your plan.

We may investigate suspected misuse; restrict a feature, upload, or publication; preserve relevant evidence; remove content from Vora; suspend or terminate an account; report conduct to providers or authorities; and cooperate with law enforcement where reasonably necessary. We are not obliged to pre-screen all content and do not undertake a general monitoring obligation.

The Service is not designed for, and you must not rely on it for: life-critical systems; emergency services; weapons or munitions targeting; clinical diagnosis or treatment decisions; aviation or transport safety; nuclear operations; or any use where failure or inaccuracy could cause death, personal injury, or severe environmental or property damage.

Unless a signed enterprise agreement expressly permits it, you must not use Vora as the system of record for regulated medical, financial-advice, legal-advice, or government-classified materials, or to process special-category data at scale without appropriate contractual and technical arrangements.

You acknowledge that AI Outputs and automated clipping are unsuitable as the sole basis for high-stakes decisions.

The Service—including its software, design, workflows, documentation, branding, templates, model prompts engineered by Vora, and underlying technology—is owned by or licensed to the operator and is protected by intellectual-property and trade-secret law. Subject to these terms, Vora grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to use the Service during your account term for its intended purpose. No other right is granted by implication, estoppel, or otherwise.

You must not remove proprietary notices, frame the Service except as we allow, or use Vora marks in a way that suggests endorsement without written permission.

If you provide feedback or suggestions, you grant the operator a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or payment, provided we do not publicly identify you as the source without permission.

To report alleged copyright or trademark infringement on Vora, contact us with:

• Your full name, postal address, telephone number, and email.
• Identification of the protected work or mark and evidence of your rights.
• Identification of the allegedly infringing material and its location in Vora (URL, Workspace, source, or clip ID where possible).
• A statement that you have a good-faith belief the use is not authorised by the rightsholder, its agent, or the law.
• A statement, under penalty of perjury where applicable, that the information is accurate and that you are the rightsholder or authorised to act.
• Your physical or electronic signature.

We may forward the notice to the affected user, remove or disable access to the material, and terminate repeat infringers in appropriate circumstances. Counter-notices may be submitted where the law provides that process. This section is intended to help Vora respond promptly; it does not create liability beyond what the law requires.

Vora relies on third-party infrastructure and may link to or integrate with services such as Supabase, Cloudflare, OpenAI, Stripe, Resend, PostHog, Vercel, and social platforms. Your use of a third-party account or site is governed by that provider's terms and privacy policy. We do not control and are not responsible for third-party content, availability, security, policies, pricing, quotas, or acts, although these terms do not limit responsibility Vora cannot lawfully exclude for its own choice or management of processors.

Provider APIs, permissions, and commercial terms may change or end without notice to you. Vora may modify, suspend, or discontinue an integration as a result without liability for the provider's decision. Outages or policy changes at a provider are force majeure events as to that integration.

We aim to provide a reliable Service but do not promise uninterrupted, secure, or error-free operation. Maintenance, capacity constraints, browser behaviour, internet conditions, provider incidents, and events outside reasonable control may cause delay, data loss, or loss of availability. No service-level commitment, uptime credit, or performance warranty applies unless a signed agreement states one.

Beta, preview, demo, or experimental features may be incomplete, change without notice, use synthetic data, lack full security hardening, or be withdrawn. Do not use them for production work that cannot tolerate failure. They are provided "as is" with no additional warranty.

We may change features to improve safety, performance, provider compatibility, or legal compliance. If a change materially reduces a paid core Service, we will provide notice or a remedy where applicable law requires. We may permanently discontinue the Service with reasonable notice where practicable; you remain responsible for exporting your data before access ends.

You may stop using Vora at any time. Cancelling a paid plan, leaving a Workspace, and deleting a Workspace are separate actions. Export and download anything you need before deleting or losing access.

We may limit, suspend, or terminate access immediately or on notice if payment is overdue, you materially or repeatedly breach these terms, your use creates a security, reputational, or legal risk, a provider requires it, law requires it, or continued service could harm Vora or others. We will give notice and a reasonable chance to cure where practical, but may act immediately for urgent risk, illegality, fraud, CSAM, or serious abuse.

Following termination, your right to use the Service ends. Content is deleted according to plan limits, Workspace instructions, and the Privacy Policy; limited records may remain for legal, billing, security, backup, and dispute purposes. We have no obligation to retain or deliver Content after termination except as required by law or expressly agreed. Terms concerning ownership, licences needed for retained copies, fees owed, acceptable use, disclaimers, liability, indemnity, release, disputes, and general provisions survive as their nature requires.

The Privacy Policy explains how Vora handles personal data, media, analytics, subprocessors, retention, and rights and is incorporated into these terms by reference. You must use the Service in a way that permits Vora to process data as described there and must provide your own legally required notices to people whose data you submit.

To the extent you are a controller and Vora is your processor for Workspace Content, you instruct Vora to process that content to provide the Service features you use. A separate DPA may be available for enterprise customers on request.

You must not use, export, re-export, or allow access to the Service in violation of UK, EU, US, or other applicable export-control or sanctions laws. You represent that you are not located in, organised under the laws of, or ordinarily resident in a comprehensively sanctioned territory, and are not a denied or restricted party on an applicable government list.

We may suspend or terminate access to comply with sanctions or export-control obligations without liability.

Nothing in these terms affects warranties, guarantees, or consumer rights that cannot lawfully be excluded. Subject to those rights and to the maximum extent permitted by law, the Service and all Outputs are provided "as is" and "as available," without any warranty of any kind, whether express, implied, or statutory.

Vora specifically disclaims implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, quiet enjoyment, non-infringement, uninterrupted availability, accuracy, and that defects will be corrected.

Without limiting the above, Vora does not warrant that: content will be preserved; processing or publication will complete by a deadline; Outputs will be unique, lawful, brand-safe, or suitable for your intended use; a connected provider will accept, distribute, monetise, or retain a publication; security measures will prevent every unauthorised access; or the Service will meet your legal or compliance obligations. You are responsible for appropriate review, backups, permissions, clearances, and professional advice.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, deliberate misconduct, or any other liability that cannot lawfully be excluded or limited.

Subject to that sentence and to the maximum extent permitted by law, neither Vora nor its affiliates, suppliers, or personnel will be liable for any of the following arising from or relating to the Service, these terms, or Your Content, whether in contract, tort (including negligence), statute, or otherwise, even if the possibility was known:

• Indirect, incidental, special, exemplary, punitive, or consequential loss.
• Lost profits, revenue, business, opportunity, goodwill, reputation, anticipated savings, or data.
• Cost of substitute services, cover damages, or wasted management time.
• Losses arising from AI Output inaccuracy; failed, delayed, or rejected publication; third-party provider acts or omissions; retention-window deletion; Workspace admin actions; or your failure to obtain consents or clear rights.

To the maximum extent permitted by law, the combined aggregate liability of the operator and its suppliers arising from or relating to the Service in any 12-month period will not exceed the greater of (a) the amounts you paid Vora for the Service during the 12 months immediately before the event giving rise to the claim and (b) £100. If you use only a Free plan and have paid nothing in that period, the cap is £100.

The limitations apply in aggregate across all claims and legal theories and will be reduced to the minimum extent necessary if a court finds part unenforceable. Multiple claims do not enlarge the cap. You agree that these limits are a fair allocation of risk and a material basis of the bargain, including for Free plan access.

Some jurisdictions do not allow certain exclusions. In those places, our liability is limited to the maximum extent permitted. Mandatory consumer rights remain unaffected.

If you use Vora for a business, organisation, client work, or any non-personal purpose, you will defend, indemnify, and hold harmless the operator and its affiliates, directors, officers, employees, agents, and processors from and against any third-party claim, demand, investigation, damage, loss, judgment, fine, and reasonable legal cost arising out of or related to:

• Your Content, Outputs you publish or distribute, or recordings.
• Your publication, scheduling, or connection of social accounts.
• Your breach of sections 7, 8, 9, 10, 11, 12, 18, or 19, or of the Privacy Policy obligations that apply to you.
• Your violation of another person's intellectual-property, privacy, publicity, or other rights.
• Disputes among Workspace members or between you and your clients.

This indemnity does not apply to the extent a claim was caused by Vora's wilful misconduct or by a defect in the Service that Vora could not lawfully exclude. We will give reasonable notice, allow you to control the defence with suitable counsel acceptable to us (consent not unreasonably withheld), and provide reasonable cooperation at your expense. You may not settle a claim in a way that admits fault by, imposes an obligation on, or fails to fully release Vora without prior written consent.

This section applies to consumers only to the extent permitted by applicable law. Where a consumer indemnity is restricted, the remaining protective provisions of these terms continue to apply.

To the maximum extent permitted by law, you release Vora and its personnel from claims, demands, and damages of every kind arising from (a) Content or conduct of other users; (b) your decision to record, upload, edit, or publish; (c) a social platform's handling of content you instructed Vora to send; and (d) Workspace administrator actions affecting your access or Content.

This release does not waive claims that cannot lawfully be waived, or claims arising solely from Vora's breach of these terms or from liability that cannot be excluded.

Informal resolution

Before filing a claim, contact us with a description of the dispute and requested resolution and allow 30 days for a good-faith response, unless urgent injunctive relief or a legal deadline makes that impractical. Most issues can be resolved without formal proceedings.

Governing law

These terms and any dispute arising out of or relating to them or the Service are governed by the laws of England and Wales, without regard to conflict-of-law rules that would apply another jurisdiction's substantive law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Courts

Subject to mandatory consumer protections, the courts of England and Wales have exclusive jurisdiction over disputes arising from these terms or the Service. If you are a consumer resident in the UK or EEA, you may also bring proceedings in your local courts where that right cannot be waived, and nothing in these terms deprives you of mandatory local consumer protections.

Time limit

To the maximum extent permitted by law, any claim arising out of or relating to the Service or these terms must be filed within one (1) year after the cause of action arose, or it is permanently barred. This does not shorten a limitation period that cannot lawfully be shortened for consumers.

Injunctive relief

Nothing in these terms prevents either party from seeking interim or injunctive relief in any court of competent jurisdiction to protect intellectual property, confidential information, security, or other rights that cannot adequately be remedied by damages alone.

• Force majeure: Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes, shortages, epidemics, utility failures, internet backbone failures, or provider outages — except that this does not excuse payment already due.
• Assignment: You may not assign these terms without written consent. The operator may assign them in connection with a reorganisation, financing, sale of the Service, or transfer to a successor, with notice where required. Any attempted assignment in breach is void.
• Severability: If a provision is unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed. The rest remains effective.
• Waiver: A failure to enforce a provision is not a waiver of that provision or any other. Waivers must be in writing to be effective.
• Entire agreement:These terms, the Privacy Policy, and any signed order form or DPA are the entire agreement about the Service and supersede prior proposals or discussions. They do not create a partnership, agency, employment, joint venture, fiduciary, or third-party-beneficiary relationship, except that Vora's affiliates and personnel may benefit from the disclaimer, liability, indemnity, and release provisions.
• Notices: Notices may be delivered through the Service or to the email linked to your account. You are responsible for keeping that email current. Electronic notices and records satisfy writing requirements where law permits. Legal notices to Vora must also be sent to the contact email shown below.
• Language: These terms are in English. Any translation is for convenience only; the English version controls if there is a conflict, except where local law requires otherwise for consumers.
• Interpretation: Headings are for convenience only. "Including" means "including without limitation." Examples do not limit general wording.
• No contingency: Your obligations are not contingent on any oral representation not included in these written terms.

We may update these terms to reflect changes to the Service, providers, risk, or law. The effective date above identifies the current version. We will give reasonable advance notice of a material change when required (for example by email or an in-product notice). Changes normally apply prospectively. If you do not accept them, you must cancel and stop using the Service before they take effect. Continued use after the effective date constitutes acceptance to the extent permitted by law.

Questions, legal notices, copyright reports, and mandatory refund or withdrawal requests should be sent to the contact shown below. Include enough information to identify the account or Workspace and the issue, but do not send passwords, full card details, social access tokens, or private media by ordinary email.

These terms are designed to allocate risk clearly so Vora can offer the Service — including Free access — sustainably. They are not legal advice to you. If your use involves regulated content or material legal risk, obtain independent counsel before using Vora.